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BrandsLens — Terms of Service

Last updated: 1 September 2026 · Effective: 1 September 2026

1. Who this agreement is with

These Terms govern access to and use of BrandsLens (the "Service"), provided by BrandsLens Limited ("BrandsLens," "we," "us"). By creating an account, you agree to these Terms on behalf of yourself and the organization you represent (the "Customer").

2. What BrandsLens does

BrandsLens monitors publicly available online sources (news, social media, forums, and similar) for mentions of a Customer's brand, provides AI-assisted classification of those mentions, and offers workflow tools ("Media Room") for escalating and responding to significant findings. BrandsLens is a monitoring and workflow tool. It is not a law firm, is not providing legal advice, and does not guarantee detection of every mention, threat, or instance of fraud.

3. Accounts, organizations, and team members

  • One organization corresponds to one Customer's private account. Data within an organization is not accessible to any other organization.
  • The person who creates the account is the Owner and is responsible for the organization's use of the Service, including the conduct of anyone they or a Team Lead invites.
  • Owners and Team Leads may invite additional members and are responsible for removing access promptly when someone leaves the Customer's organization.
  • You are responsible for maintaining the confidentiality of your password and for all activity under your account.

4. Subscription, billing, and cancellation

  • Plans and pricing are as published at brandslens.com/pricing and may change with 30 days' notice for existing subscribers.
  • Subscriptions renew automatically (annually, monthly, or daily, as selected) until cancelled. Cancelling stops future renewal; it does not refund the current period unless required by applicable consumer law.
  • On cancellation, your organization's data is retained in a read-only state for 30 days before deletion, so an accidental cancellation can be reversed.
  • A free trial, where offered, ends automatically on the date shown in your account. It needs no payment card and never turns into a paid plan on its own: to continue, you choose a plan and pay. If you do not, access stops when the trial ends, and we may delete workspaces that were never upgraded after a reasonable period.
  • If you agree to marketing emails when you start a trial, you can unsubscribe at any time using the link in any email. We will still send you messages about the trial itself.

5. Acceptable use

You will not use the Service to: monitor or target an individual for harassment; submit content to the Media Room's escalation or regulator notification workflow that you know to be false; attempt to access another organization's data; or use the Service in a way that violates applicable law, including data protection law in your jurisdiction.

6. AI-generated content

Statement drafts, classifications, and other AI-generated output are drafts and suggestions only. A human must review any statement, incident classification, or escalation before it is sent, published, or relied upon for a legal or regulatory purpose. BrandsLens is not responsible for consequences arising from AI-generated content used without human review.

7. Data sources and accuracy

Mentions are gathered from third-party public sources that BrandsLens does not control. We do not guarantee the completeness, accuracy, or availability of any particular source, and a given platform's terms of service, technical changes, or access restrictions may affect what can be monitored at any time.

8. Intellectual property

BrandsLens retains all rights to the Service itself. The Customer retains all rights to their own workspace configuration, keywords, and any content they author within the Service (such as drafted statements). Mentions collected from public sources remain the property of their original authors/platforms; BrandsLens's use of them is for monitoring and classification purposes only.

9. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform this agreement. This does not restrict disclosure required by law or a valid regulatory or court order.

10. Disclaimers and limitation of liability

The Service is provided "as is." To the maximum extent permitted by law, BrandsLens disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement, and is not liable for indirect, incidental, or consequential damages, or for any amount exceeding fees paid in the preceding 12 months. Nothing in this section limits liability that cannot be limited under applicable law (including, where applicable, liability for gross negligence or willful misconduct).

11. Termination

Either party may terminate for convenience with 30 days' notice, or immediately for material breach that isn't cured within 15 days of notice. BrandsLens may suspend an account immediately for suspected fraud, non-payment, or activity that risks the security or data of other Customers.

12. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-laws principles.

13. Changes to these Terms

We may update these Terms; material changes will be notified to account Owners with reasonable notice before taking effect.

14. Contact

BrandsLens Limited Email: info@brandslens.com